Returns Policy

 

 

  • Every piece of clothing designed by Deeanne Hobbs is made to be loved.  If for any reason you are not happy with your garment, you are welcome to return it to us for a full refund.  Please package the garment and send it with the returns form to us within 10 days of receiving it.  Check that all items are in their original condition in which they were sent – they have not been washed, worn and their original tags are attached.
  • If you wish to return any goods, the return shipping cost is not covered by Jellicoe Arts Ltd.  This is at your own cost.  In the case of an exchange, we will cover the cost of sending the new garment to you.
  • No returns on Sale items or jewellery unless faulty.
  • The smallest detail of every garment is lovingly made, so that you can expect a perfect piece.  If something is not in perfect condition, we would like to hear about it immediately.

  • We have created a comprehensive size guide to help you find your perfect fit.  If you need assistance with sizing please contact Jellicoe Arts Ltd – +64 3-5410104 or jellicoe@jellicoe.co.nz.

How do I return an item?

  1. Please complete the returns form included in your order so we know exactly what we can help you with
  2. Re-package your garment and include proof of purchase, along with the returns form.
  3. Write your name and postal address on the back of the package.
  4. Please send your return to:
    Jellicoe Arts Ltd
    Online returns
    4b Kotua Place,
    Wakatu Estate
    Stoke
    Nelson 7011
    +64 3 5410104

If sending through NZ Post please send to PO Box 3113, Richmond, Nelson.

  1. Please choose a trackable shipping method! Unfortunately, the unexpected can occur and Jellicoe Arts Ltd is unable to accept responsibility for packages we do not ship ourselves.
  2. We will process your return as quickly as we can; please do allow up to 10 days for us to process your return.  We will send you an update of how it is coming along.